Why Field Service Leaders Need a Stronger Foundation Before They Optimize

Leigh-Anne Nugent

Published on: 01/04/2026

A practical look at why field service leaders must strengthen scheduling, service execution, and customer experience foundations before moving into automation and intelligent optimization.

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How to Design Smarter Territory Coverage for Crews in Salesforce Field Service

Leigh-Anne Nugent

Published on: 31/03/2026

A practical Office Hours Insight session on crew territory design in Salesforce Field Service, covering relocations, preferred resources, and how optimization should behave in real-world scheduling scenarios.

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How to Get Started with Optimization in Salesforce Field Service

Leigh-Anne Nugent

Published on: 31/03/2026

Leigh-Anne Nugent explaining how to set up and test optimization in Salesforce Field Service, including scheduling policies, territories, data, and dispatcher console behavior.

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How to Set Up and Test Enhanced Scheduling Optimization in Salesforce Field Service

Leigh-Anne Nugent

Published on: 27/03/2026

A practical walkthrough of Enhanced Scheduling and Optimization in Salesforce Field Service, including setup tips, scheduling behavior, territory logic, and how to test the tool with confidence.

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